----- Original Message -----
From: Dilumon Poulose
To: Sanjiv Varghese ; nam@falcond.com
Sent: Monday, March 21, 2005 9:19 AM
Subject: FW: Air-India Express flight
Frequently Asked Questions
Booking Queries
How do I book my flight?
Do I receive a ticket when I book a seat on an Air-India Express flight?
Can I purchase an open Air-India Express ticket?
What do I do if I have to fly Air-India Express within the next 24 hours?
How do I pay for my booking?
Can I change my reservation (route, date and time changes)?
Is an Air-India Express booking valid for travel on other airlines?
How do I book my flight?
You can make a new booking by any of the following methods: -
Buy a seat online at www.airindiaexpress.in
Walk into any of Air-India Express's airport or city offices to
purchase over the counter.
Visit one of our appointed Travel Agents. The list is available with
our city and airport offices.
Once your payment has been made, you will be issued an Itinerary
receipt for your reference .
Do I receive a ticket when I book a seat on an Air-India Express flight?
Air-India Express issues Itinerary Receipts instead of conventional
tickets. The itinerary receipt is available online for web-based
bookings or can also be handed over to you by the airline office or
the travel agent once payment has been made for your reference.
Can I purchase an open-dated Air-India Express ticket?
No. All the chosen sectors must be booked and paid for at the same time.
What do I do if I have to fly Air-India Express within the next 24 hours?
Should you need to travel within the next 24 hours then -
Bookings can be made upto 90 minutes prior to flight departure through
Airport office, City office, Travel Agent and website
www.airindiaexpress.in. It may be noted that Check-in counters close
60 minutes prior to flight departure.
Call Air-India Express's Reservation office and make payment through
your credit card up to 6 hours prior to flight departure during office
hours.
Once your payment has been made, you will be issued a PNR Number and
an Itinerary receipt will be handed over to you at the airport
/airline office or by the travel agent for your reference. Please
carry this receipt with you when you report for the flight.
How do I pay for my booking?
There are four ways to pay for your Air-India Express booking:
Online booking via the Internet using credit cards.
Pay for flights booked through the Air-India Express's reservation
office by credit card.
For seats purchased at Air-India Express's walk-in city or airport
offices we accept:
i) cash
ii) credit cards
For seats purchased with one of Air-India Express's preferred travel
agents, kindly refer to the individual agent for details.
Can I change my reservation (route, date and time changes)?
If you wish to change the date and time, you must inform us of your
requirement at least 12 hours before the scheduled departure of your
flight. Changes to your booking will incur a fee of Rs. 250 or
equivalent local currency per passenger per sector and this can be
done at the point where you have bought the ticket, i.e. if you have
made the booking through a travel agent you can get your itinerary
changed through that particular travel agent only.
However, our Reservation offices, Airport and City offices would be
able to help you in making changes in your itinerary, irrespective of
from where you purchased the ticket.
Change of route is not permitted in any case.
Is an Air-India Express booking valid for travel on other airlines?
No, all the bookings are solely for travel on Air-India Express.
Tickets are non-endorsable to any other airline.
Baggage Queries
How much baggage can I check-in on Air-India Express flights?
How much hand luggage (unchecked baggage) can I bring onboard
Air-India Express flights?
With upgraded security on aircraft what items am I not permitted to
carry onboard the aircraft?
How much baggage can I check-in on Air-India Express flights?
Each passenger (excluding infants) is allowed, depending on the
destination, some baggage free of charge, subject to the regulations
of the airline. Checked baggage in excess of free allowance is subject
to excess baggage charge and space availability on the aircraft.
(Unless otherwise specified). Infants are entitled to 10 kilos baggage
free of charge.
How much hand luggage (unchecked baggage) can I bring onboard
Air-India Express flights?
Each passenger (excluding infants) is allowed to carry one small
piece of hand luggage (unchecked baggage), which must not exceed 7
kilos. If your hand luggage exceeds the stated limits it will have to
be checked in. In the event that your total checked-in baggage exceeds
the free allowance, an excess baggage charge will be incurred. It is
recommended that all valuable articles are only carried in your hand
luggage.
With upgraded security on aircraft what items am I not permitted to
carry onboard the aircraft?
Recently, there has been an increase in the level of security
onboard all aircraft. Passengers are not allowed to bring any sharp
objects onto the aircraft. This includes nail clippers, scissors,
razors, blades, bulbs, batteries or any other object that may be
considered dangerous. The airline will not be held responsible for any
such item, which is taken over by security agencies.
Lost Baggage & Refunds
What should I do if my baggage has been lost during my flight with
Air-India Express? Am I entitled to compensation?
Can I get a refund for a seat that has not been used?
What should I do if my baggage has been lost during my flight with
Air-India Express? Am I entitled to compensation?
In the event of loss or damage to baggage the airline's liability is
limited to USD20 (or equivalent local currency) per kilo for
checked-in baggage, provided, loss of baggage has been reported to the
airline, prior to leaving the customs enclosure and if not traced
within 7 days.
Can I get a refund for a seat that has not been used?
Please refer to Air-India Express's cancellation and refund policy.
Check-In
When do I check-in?
How do I check-in without a ticket?
Is there any advance seat reservation facility?
When do I check-in?
Air-India Express check-in counters open 3 hours prior to scheduled
flight departures. Kindly proceed to the check-in counters assigned to
Air-India Express. Check-in counters close 1 hour before the scheduled
departure.
How do I check-in without a ticket?
The check-in process is the same as with a conventional paper
ticket. Simply bring your Itinerary Receipt and your valid passport
and visa to the check-in counter. For domestic travel a photo-Id i.e
driving license, credit card, Pan card, etc. is required.
Is there any advance seat reservation facility?
No. Seat numbers will be assigned at the time of check-in.
Delays and Cancellation of Flights
What is Air-India Express's procedure for delayed flights?
What is Air-India Express's policy if a flight is cancelled?
Am I entitled to a refund if I cancel my flight?
In the event that I miss my onward flight as a result of my first
flight being delayed, will Air-India Express put me on the next
available flight or refund my ticket?
What is Air-India Express's procedure for delayed flights?
In the event of a delayed flight we make every effort to contact
passengers in advance to inform them of the rescheduled departure.
Passengers are requested to provide their local telephone contact in
order to advise them regarding delays.
What is Air-India Express's policy if a flight is cancelled?
Air-India Express has 2 options available to passengers in the event
that a flight is cancelled.
Passengers can be transferred to the next available Air-India Express
flight without any additional charges subject to seats being
available.
Fare can be refunded.
Am I entitled to a refund if I cancel my flight?
Please refer to the Air-India Express cancellation policy.
In the event that I miss my onward flight as a result of my first
flight being delayed, will Air-India Express put me on the next
available flight or refund my ticket?
No, Air-India Express operates on a point-to-point basis and will
not be held responsible for the consequence of any delays experienced
while flying Air-India Express.
Traveling with infants, expectant mothers and travelers with special needs
How does Air-India Express classify an infant, a child and an adult?
How do I book for an infant?
What should I do if I need special assistance?
What is Air-India Express's policy regarding unaccompanied young
passengers?
What are the regulations for expectant mothers traveling on Air-India
Express?
Can I request for special assistance for disabled passengers?
How do I make a request for specific seats?
How does Air-India Express classify an infant, a child and an adult?
An infant is classified as one below 2 years of age, a child is
classified as between 2 and 12 years of age and an adult is anyone
over the age of 12 years. All infants must be accompanied by an adult
passenger in the ratio of one infant to one adult.
How do I book for an infant?
The same procedure has to be applied as is applicable for booking an
adult. However, the date of birth is mandatory. Infant must be booked
with the accompanying adult .
What should I do if I need special assistance?
Should you require any special services while you travel with
Air-India Express please call our Reservation Offices and inform our
staff of your requirements and they will do their best to accommodate
your needs.
What is Air-India Express's policy regarding unaccompanied young
passengers?
Air-India Express will accept unaccompanied children between 5 years
and 12 years of age.
What are the regulations for expectant mothers traveling on Air-India
Express?
Expectant mothers may travel up to and including the 27 weeks of
their pregnancy, and will be accepted between 28 to 35 weeks if they
are in possession of a doctor's certificate confirming the stage of
their pregnancy and stating that they are fit to fly. Expectant
mothers above their 36 weeks will not be allowed to fly on Air-India
Express.
Can I request for special assistance for disabled passengers?
Upon reservation we will make every effort to ensure that any
special services you may require are provided to you.
How do I make a request for specific seats?
Seats are only assigned at the time of check-in. The earlier you
check-in, the better chances you have to request for your preferred
seat.
General FAQ
Does Air-India Express provide any food or drinks onboard?
Where does Air-India Express fly?
What type of aircraft does Air-India Express fly?
Does Air-India Express offer any special offers such as a frequent
flyer program?
Does Air-India Express provide any food or drinks onboard?
Air-India Express will provide pre-set meals in addition to soft beverages
.
Where does Air-India Express fly?
To start-off Air-India Express plans to fly to 4 international
destinations Dubai, Abu dhabi, Muscat and Salalah, with service from
5 Indian cities Calicut, Kochi, Thiruvananthapuram, Mumbai and
Delhi.
What type of aircraft does Air-India Express fly?
Air-India Express will operate a B737-800 new generation aircraft in
economy version.
Does Air-India Express offer any special offers such as a frequent
flyer program?
No, Air-India Express does not offer a frequent flyer program.
If you have any more questions, please contact us
Delhi / Mumbai / Kerala - 1412
For passengers from Rest Of India call ( 011) -1412 for Delhi
(022) -1412 for Mumbai
(0471) -1412 for Trivandrum
No comments:
Post a Comment